cvy66 Privacy Policy

cvy66 ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy ("policy") describes how cvy66 collects, uses, stores, and protects the personal information of its users ("you" or "member").

By using our website or services, you are agreeing to the terms described in this policy. This policy should be read together with the Terms and Conditions.

We believe your privacy is a fundamental right. Every piece of information you provide at cvy66 is handled with the utmost care.

2.1 Information Provided at Registration

When you create an account at cvy66, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Identity document details required for age verification
• Your chosen username and password (stored in encrypted form)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history and amounts
• Transaction date and time (BST, UTC+6)

We never store your full financial details on our servers — payment processing is always carried out through SSL encryption.

2.3 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser information and operating system
• Login time and usage patterns
• Visit data collected via cookies and similar technologies
• Game session information and betting activity

3.1 Service Operations

cvy66 uses your information primarily for the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide betting and gaming services
• To provide customer support via 24/7 live chat and email
• To provide bonuses, promotions, and rewards

3.2 Security and Compliance

We use your information to ensure the security of the platform and legal compliance:

• Age verification (to confirm 21 years of age or older)
• Prevention of fraud and illegal activity
• Compliance with anti-money laundering (AML) procedures
• To ensure responsible gaming
• Detection and prevention of multiple accounts

3.3 Communication and Marketing

With your permission, we may contact you for the following purposes:

• To inform you about new promotions and bonus offers
• To send important account-related notifications
• To keep you informed about changes to the service

You can opt out of marketing communications at any time.

4.1 When Information Is Shared

cvy66 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay — for processing transactions
• Game providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — for operating games
• Technology partners: For platform operations and security maintenance
• Legal authorities: Where required by applicable legal obligations

4.2 What We Never Do

• Sell personal information to advertising companies
• Disclose information to third parties without your permission
• Share information with unrelated third parties

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. cvy66 uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To understand platform usage and improve the service

You can manage cookies from your browser settings. However, disabling certain essential cookies may prevent some platform features from working.

6.1 Technical Security

cvy66 uses the latest technology to protect your information:

• SSL encryption (256-bit): All data transfers are encrypted
• Firewall protection: Prevention of unauthorized access
• Two-factor authentication (2FA): Extra protection for your account
• Regular security audits: Identifying and resolving system vulnerabilities
• Data backups: Regular backups stored in a secure location

6.2 Staff Training and Controls

Only authorized cvy66 staff can access user information. All staff are required to follow privacy training and data protection policies. Strict access control measures are in place.

6.3 Response to Security Breaches

In the event of a data breach, cvy66 will take immediate action:

• Affected members will be notified promptly
• Emergency measures will be taken to limit damage
• The incident will be investigated and necessary changes will be made to prevent recurrence

7.1 General Retention Policy

cvy66 retains your information only for as long as is necessary to provide the service and meet legal obligations. Specifically:

• Account information: At least 5 years after account closure
• Financial transaction records: Up to 7 years as required by law
• Communication records: 3 years from the date of last contact
• Cookie data: Deleted at end of session or after a maximum of 1 year

7.2 Requesting Data Deletion

If you close your account and all legal obligations have been met, we will arrange for your information to be deleted. To request deletion, please contact us by email.

8.1 Your Rights

As a member of cvy66, you have the following rights regarding your own information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to correct inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to object to processing: The right to object to your information being used for marketing purposes
• Right to data portability: The right to receive a copy of your information

8.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us by email. We will respond to your request within 30 business days. You may be asked to provide certain information to verify your identity.

9.1 Age Restrictions

cvy66 strictly does not provide services to anyone under the age of 21. Our platform is for those aged 21 and above only.

We do not intentionally collect any personal information from minors. If we become aware that a minor has created an account, the account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

10.1 Policy Update Process

cvy66 may update this privacy policy from time to time. For significant changes, we will take the following steps:

• The update date will be clearly stated on this page
• A notification will be sent to your registered email for important changes
• A notice will be displayed on the platform

Continued use of the platform after changes have been made will be taken as your acceptance of the new policy.